Outside the box, Web development, Customer service
Outside the box is shorthand for the term \"Thinking outside the box.\" This is a term used to think differently, unconventionally or from a new perspective. This phrase often refers to novel or creative thinking.
This is sometimes called a process of lateral thought. The catchphrase, or cliché, has become widely used in business environments, especially by management consultants and executive coaches, and has spawned a number of advertising slogans. To think outside the box is to look further and to try not thinking of the obvious things, but to try thinking beyond them.
A simplified definition for paradigm is a habit of reasoning or a conceptual framework.
A simplified analogy is \"the box\" in the commonly used phrase \"thinking outside the box\". What is encompassed by the words \"inside the box\" is analogous with the current, and often unnoticed, assumptions about a situation. Creative thinking acknowledges and rejects the accepted paradigm to come up with new ideas.
Web development is a broad term for the work involved in developing a web site for the Internet (World Wide Web) or an intranet (a private network). This can include web design, web content development, client liaison, client-side/server-side scripting, web server and network security configuration, and e-commerce development. However, among web professionals, \"web development\" usually refers to the main non-design aspects of building web sites: writing markup and coding. Web development can range from developing the simplest static single page of plain text to the most complex web-based internet applications, electronic businesses, or social network services.
For larger organizations and businesses, web development teams can consist of hundreds of people (web developers). Smaller organizations may only require a single permanent or contracting webmaster, or secondary assignment to related job positions such as a graphic designer and/or information systems technician. Customer service is the provision of service to customers before, during and after a purchase.
According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.\"
Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale; the perceived success of such interactions being dependent on employees \"who can adjust themselves to the personality of the guest,\" according to Micah Solomon in Inc. Magazine.
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization\'s ability to generate repeat business.